Small Business Mole|

I have been purchasing a product called Mega Scenery Earth for my flight simulator hobby over the past couple of years. This product gives new life to the stock scenery found in Microsoft Flight Simulator X. I like to download these scenery products so I can have them faster then ordering a DVD. You know, instant gratification!!! A couple of weeks ago I purchased several new scenery blocks and was trying to download them over the internet. The speed was so slow it would have taken an entire day for one purchase. The problem was most likely my server speed was very slow because of increased use locally. So I emailed and left a message asking for help and suggestions at: http://www.megascenery.com Even though it was not their problem they immediately responded by sending me all the products I had purchased online on several DVD’s at no added cost to me. The result is I not only love the product but will continue to buy from them in the future because of their attention and quick resolution to my  issues. This is the answer folks  to long term success, a good product, great support, and a quick follow through on all customer inquiries. I’ll even pay more then somewhere else just because I know that they truly value my business.

The Business Mole

Well it has been awhile since we have posted to our business blog. Even though the market place is showing signs of improving and the stock market is beginning to respond it is still clear we have a long way to go before we see a return to a retail market that we experienced some two years ago. I’m going to write a couple of articles one on bad and one on good customer service. Small businesses must survive in the long haul by first having something folks want to buy and second by providing the type of customer service that will bring new customers through the door to purchase your product.Today I’m going to give you an example of how a good product can fail in the marketplace just because of poor support or customer service. I’m an avid flight simmer. My platform is Microsoft Flight Simulator X but I also buy a lot of flight simulator add-on products such as aircraft, scenery, and utility type software, to enhance my flying experience. I recently purchased a program, FSPassenger, that is a business, career, and passenger interface program, that helps you build your own airline and then manage and fly it.

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